Private: News and Blog

Our recent survey of healthcare professionals who use Medisa aimed to find out the areas they feel are currently lacking in information provision and support.

According to our survey results, the top 10 areas are:

• Alcohol Drugs
• Allergy
• General Practice
• Immunology/Vaccination
• Mental Health
• Respiratory
• Sexual Health
• Travel Health
• Weight Management
• Women’s Health

Help us to meet healthcare professionals’ and patients’ needs.

If you have information and resources for any of these key healthcare areas which you want to make available online directly to HCPs and/or patients, contact Laura D’Souza on 01329 245600 to find out how Medisa can help.

Our annual ABPI training took place on Tuesday 27th April.

Provided by Compliance Hub, the training enables us to keep up to date with the changes in the ABPI Code of Practice to ensure both our Pharmisa and Medisa services remain compliant. The training not only provides our teams with an understanding of the code of practice and how it affects our business but also an understanding of how it impacts our customers.

Our membership to Compliance Hub’s Agency Recognition and Training Scheme continues to demonstrate our focus on compliance and commitment to complying with the codes of practice that affect our customers.

We are continuing to make improvements to our systems to help international deliveries. The latest amendments are in relation to the commodity codes and country of origin which have now become mandatory fields on the Delivery Advice Notification for materials shipped outside the UK.

For international shipments, is also very important the item value which is the cost of the individual item or pack, is correct.

For more information, please contact your Customer Service Team.

We will be closed on Friday 2nd April and Monday 5th April for Easter holidays.

If you or any of your contacts have a requirement that might be impacted by our closure, please contact 01329 245600.

We are pleased to announce the HMRC has awarded CPG with a bonded warehouse status. Our bonded warehouses enable customers to store imported goods, with the advantage of customs duties payment only being applied when the goods are released from bond. Port-centric to both Portsmouth and Southampton, our location reduces both time and costs for our customers when importing and exporting goods.

Our Authorised Economic Operator (AEO) and bonded status demonstrate the physical and technical security measures we have in place at CPG to ensure the international supply chain is secure. As an Authorised Economic Operator, consignments travel through cross borders with fewer checks and minimum delay, in a safer and more secure environment. AEO status is internationally recognised and as a company we have demonstrated that customs controls and procedures are conducted efficiently and compliantly.

As the transition period for the United Kingdom exiting from the European Union has now ended, we wanted to reassure you of the standards and accreditations we have in place to ensure our customers can continue to operate on a successful international basis.

In light of the ongoing developments of Coronavirus (COVID-19) we would like to update you on the steps we have taken to ensure CPG can provide services to you on a continued basis. Protecting the health of our employees is of utmost importance to us whilst focusing on providing ordering and delivery services along with other related activities for our customers.

1. Social and safe distancing is maintained at all times and thermal imaging cameras have been installed
2. All working areas have been adjusted to comply with the new measures
3. Hygiene routines have been implemented throughout our offices and warehousing facilities
4. All our warehouses continue to operate and we have the capacity to support additional workload
5. For sales teams using Pharmisa, the system can accommodate orders to be placed and delivered directly to an individual. This feature enables sales teams to continue to provide information and support items to those who need it
6. We provide alternative channels to reach healthcare professionals, patients and veterinary staff with information and resources through our Medisa channels. If you are looking for different ways in which to meet customer demand, please contact Laura D’Souza.

If you anticipate any changes to your business needs or if you have any concerns regarding your upcoming activity, please contact your Customer service team.

Please see below CPG Goods in opening times during the Christmas holidays:

• Wednesday 23rd December – normal operating hours 08.00-16.00
• Thursday 24th December – 08.00-14.00
• Friday 25th December – closed
• Monday 28th December – closed
• Tuesday 29th December – normal operating hours 08.00-16.00
• Wednesday 30th December – normal operating hours 08.00-16.00
• Thursday 31th December – 08.00-14.00
• Friday 1st January – closed

We are pleased to announce that CPG continues to be a member of the Hampshire Chamber of Commerce for the fifth consecutive year.

Hampshire Chamber of Commerce is a membership organisation that helps promote local business through various media channels and also offers business support and advice.

We are very excited to announce the launch of the Medisa Services website.

Since 2004 the range of direct to customer services provided by Medisa has developed and it continues to be a growing part of CPG’s business.

Medisa Services website details the range of services offered, from online ordering sites and quick order forms, through to campaign management and literature fulfilment.

We provide easy to use, compliant and cost-effective solutions to deliver information and resources to target audiences, whether they are healthcare professionals, patients, veterinary staff or opticians.

The scope of services is broad, with a focus on meeting customer demand for information whilst supporting brand teams achieve their sales and marketing objectives.

In recent years the traditional marketing model has changed with a shift towards digital channels. The way that healthcare professionals and patients interact with healthcare providers and access content has changed and we have also evolved to meet these changing needs.

Call us today on 01329 245783 to find out more about our services or email laura.dsouza@medisa.com.

Last week we joined in with the World’s Biggest Coffee Morning for Macmillan Cancer Support.

This year we organised tuck shops with sweet and savoury treats, had fun with games such as “Guess how many sprinkles are on the Colin the caterpillar cake” and football competitions, whilst ensuring social distancing and COVID-19 compliance.

Thank you to everyone who took part and donated money, helping us raise £301. Well done!